A recent study conducted by the American Management Association (AMA) revealed that the average manager spends more than 20 percent of their day engaged in or reacting to a conflict situation. This study also identified that out of twenty-five management skills, conflict management was the only one positively correlated to higher earnings and promotion.
Discover a workable conflict management model, discuss case studies in conflict management, and then take away successful conflict management strategies to apply in your workplace.
Course length: One month
Number of hours: 24
Cost: $245
Course start dates: 2/5/24, 4/1/24, 6/3/24, 9/3/24
You may also take this course as part of both the Workplace Conflict Solutions Certificate and the Workplace Communication Certificate programs.